fix: reconcile caller aggregates and strengthen evidence handling

2026-08-31 17:52:11 +08:00
parent d78616561e
commit 2a3dcb0c68
8 changed files with 85 additions and 17 deletions
@@ -46,4 +46,17 @@ describe('caller analytics business state', () => {
  it('calculates the three different business rates', () => {
    expect(analyticsRates({ totalCalls:100, connectedCalls:60, answeredCalls:30, failedCalls:25, pendingCalls:15, unknownCalls:0, activeCalls:15, talkMs:0 })).toMatchObject({ notConnectedCalls:40, connectionRate:60, overallAnswerRate:30, connectedAnswerRate:50 });
  });
+  it('does not erase missing progress evidence with an end event', () => {
+    expect(run([event('END',{code:487,source:'verified-dialog-final'})])[0]).toMatchObject({unknownCalls:1,failedCalls:0});
+    for (const sequence of [[event('UNKNOWN'),event('END')],[event('END'),event('UNKNOWN')]]) {
+      expect(run([event('ATTEMPT'),...sequence,event('ATTEMPT')])[0]).toMatchObject({unknownCalls:1,failedCalls:0});
+    }
+  });
+  it('gives verified final zero priority over a newer provisional observation and delayed END', () => {
+    const provisional=event('DURATION',{at:start+4000,talkMs:3000});
+    const final=event('RECONCILE',{at:start+3000,talkMs:0,source:'verified-dialog-final'});
+    for (const sequence of [[provisional,final],[final,provisional]]) {
+      expect(run([event('ATTEMPT'),event('ACCEPTED',{code:200}),...sequence,event('END',{at:start+5000,source:'verified-dialog-final'})])[0]).toMatchObject({connectedCalls:1,answeredCalls:0,talkMs:0});
+    }
+  });
 });